Shipping policy

Every Eclipex order ships free and tracked. Here is how and when it reaches you.

Shipping Rates & Delivery Time

Standard shipping is free on every order to North America, Europe (including the UK), Asia and Oceania. If your country isn't listed at checkout, write to service@eclipex.com and we'll see what we can arrange.

  • Dispatch Location: We dispatch from the nearest available warehouse in the US, UK, Germany, or China for faster delivery.

  • Shipping Rate: Shipping rate: free on every order, with no minimum.

  • Estimated Delivery Time: 7–10 business days after dispatch.

Order Processing & Tracking

  • Processing Time: All orders are processed and dispatched within 1–2 business days.

  • Order Tracking: Your tracking number will land in your inbox as soon as your package is dispatched.

Important Notes

  • Address Accuracy: Check your address at checkout. If it needs changing, write to us before your order ships. Once a parcel is in transit it can't be redirected, so an address error usually means the package travels all the way back to us before we can send it out again.

  • Taxes & Duties: For our European customers, VAT is included in your order total. For other regions, customers are responsible for any applicable customs duties or import taxes.

  • Non-Delivery: If a package is returned due to an incorrect address or failure to collect from a local post office, a reshipping fee may apply.

Need Help?

If your package has not arrived within the expected timeframe or if you have any questions about your shipment, please contact our support team:

  • Email: service@eclipex.com

  • Response Time: Response time: within 1 business day, Monday to Friday.