Shipping policy

At Eclipex, we aim to provide a transparent and straightforward shipping experience. Below you will find everything you need to know about how we deliver our product to you.

Shipping Rates & Delivery Time

We offer one reliable Standard Shipping method across all supported regions.

Zone	Rate(<$39.99)	Rate($39.99+)	Processing	Delivery
Asia	$6	FREE	1–2 days	9–13 days
NA	$7	FREE	1–2 days	9–13 days
EU	$8	FREE	1–2 days	9–13 days
Oceania	$10	FREE	1–2 days	9–13 days

Order Processing

Processing Time: Orders are typically processed and dispatched within 1–2 business days.
Tracking: Once your order is shipped, you will receive an automated email containing your tracking number.

Delivery Areas

We currently ship to major countries in North America, Europe, Asia, and Oceania. If you cannot find your country at checkout, please reach out to us at service@eclipex.com.

Important Notes

Address Accuracy: Please ensure your shipping address is correct. If you need to make changes, contact us within 24 hours of placing your order. We cannot redirect packages once they are in transit.
Taxes & Duties: For our European customers, VAT is included in your order total. For other regions, customers are responsible for any applicable customs duties or import taxes if applicable.
Non-Delivery: If a package is returned due to an incorrect address or failure to collect from a local post office, a reshipping fee may apply.

Need Help?

If your package has not arrived within the expected timeframe or if you have any questions about your shipment, please contact our support team:

Email: service@eclipex.com
Service Hours: Monday - Friday (within 1 business day)