Shipping policy

At Eclipex, we aim to provide a transparent and straightforward shipping experience. Below you will find everything you need to know about how we deliver our product to you.

Shipping Rates & Delivery Time

We offer one reliable Standard Shipping method across all supported regions.

Shipping Zone	Rate (Orders under $39.99)	Rate (Orders $39.99+)	Estimated Delivery
Asia	$6.00	FREE	10-15 Business Days
North America	$7.00	FREE	10-15 Business Days
Europe (VAT Included)	$8.00	FREE	10-15 Business Days
Oceania	$10.00	FREE	10-15 Business Days

Order Processing

• Processing Time: All orders are typically processed and dispatched within 24-48 hours on business days.

• Tracking: Once your order is shipped, you will receive an automated email containing your tracking number.

Delivery Areas

We currently ship to major countries in North America, Europe, Asia, and Oceania. If you cannot find your country at checkout, please reach out to us at service@eclipex.com.

Important Notes

• Address Accuracy: Please ensure your shipping address is correct. If you need to make changes, contact us within 24 hours of placing your order. We cannot redirect packages once they are in transit.

• Taxes & Duties: For our European customers, VAT is included in your shipping/total. For other regions, customers are responsible for any local customs duties or import taxes if applicable.

• Non-Delivery: If a package is returned to us due to an incorrect address or failure to collect from a local post office, a reshipping fee may apply.

Need Help?

If your package has not arrived within the expected timeframe or if you have any questions regarding your shipment, please contact our support team:

• Email: service@eclipex.com

• Service Hours: Monday - Friday (Response within 24 hours)