Refund policy

Thank you for shopping at Eclipex! We want you to be completely happy with your order. If you need to make a return or exchange, we are here to help.

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return:

  • Condition: Items may be briefly tried on for fit, but must be returned in as-new condition, with no signs of extended wear, and with all original tags, packaging, and included accessories.
  • Non-refundable items: Final sale items, customized products, or items with missing or damaged original packaging cannot be returned.

One Flex Perfect Fit Guarantee

We know getting the right fit for a non-adjustable One Flex Milanese Solo Loop can take a little trial and error.

  • First Size Exchange Free: If your One Flex doesn't fit quite right, your first size exchange is free. We cover the cost of shipping the replacement size to you.
  • Try It On for Fit: Briefly trying the band on to check the fit does not affect your eligibility for a size exchange or return. The band must remain in as-new condition with no signs of extended wear.
  • 30-Day Window: Contact us within 30 days of delivery at service@eclipex.com to request a size exchange.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong item:

  • Email us right away at service@eclipex.com with your order number and clear photos or videos showing the issue.

  • We will fix it: We will send a replacement or issue a full refund at no extra cost to you.

2-Year Warranty

Every Eclipex band is covered by a 2-year warranty against manufacturing defects.

If the weave, links, or other functional components fail under normal use, we’ll make it right. Please contact us at service@eclipex.com with your order number and clear photos or videos showing the issue.

Cosmetic wear from everyday use, such as scratches, finish wear, or other appearance changes that do not affect normal function, is not considered a manufacturing defect.

Return Shipping Costs & Locations

For standard returns (such as "changed my mind" or standard product exchanges):

  • United States Customers: Eligible items can be returned to our U.S. return facility. A flat $5 processing and handling fee will be deducted from your total refund amount. Original shipping fees are non-refundable.

  • International Customers (Canada, Europe including UK & EU, & Rest of World): International returns can be shipped back to our designated return facility. Customers are responsible for all return shipping costs, and any applicable customs duties or fees. Original shipping fees are non-refundable. We strongly recommend using a tracked shipping service. Please email us first so we can provide the best return instructions and address for your location.

One thing to know before you ship: don't send items back without contacting us first at service@eclipex.com. Packages sent without prior email approval can't be accepted or refunded.

Step-by-Step Return Process

  1. Email Support: Send an email to service@eclipex.com with your Order Number, the reason for your return or exchange, and clear photos or videos of the product and its packaging.

  2. Get Return Instructions: Our team will review your details and reply with the correct return address and instructions.

  3. Pack and Ship: Securely pack the item in its original box and ship it back using a tracked shipping service.

  4. Inspection & Refund: Once your return is delivered and checked at our warehouse, we will notify you of the approval status. Approved refunds will be automatically issued back to your original payment method within 5 to 7 business days.

(Note: Actual timing may vary depending on your bank or card issuer).

European Union 14-Day Right of Withdrawal

If your order ships into the European Union, EU rules give you 14 days from delivery to cancel or return it for any reason. Our own window is longer, so in practice you have 30 days either way. The conditions above still apply.

Questions?

If you have any questions about returns or exchanges, feel free to reach out to us anytime at service@eclipex.com. We are always happy to help!