We serve most regions in North America, Europe, Asia, and Oceania. Shipping availability and exact rates are calculated in real-time at checkout. If you can successfully place an order for your address, we can deliver to you.

Shipping is FREE on all orders over $39.99. For orders under this amount, rates vary from $6.00 to $10.00 depending on your region.

Most orders arrive within 10-15 business days after processing.

To ensure efficiency, we ship from warehouses in the US, Germany, UK, and China based on stock availability and your address.

Once dispatched (within 24-48 hours), you will receive an automated email with a tracking number to monitor your shipment.

Yes, please contact us at service@eclipex.com within 24 hours of placing your order. Once the package is in transit, we cannot redirect it.

We offer a 30-day return window from the day you receive your item. Items must be unworn, unused, and in original packaging.

For non-quality issues (like changing your mind or ordering the wrong size), the customer is responsible for return shipping costs.

Please inspect your order upon arrival and contact us immediately. We will provide a replacement or full refund for defective or incorrect products at no extra cost.

Once your return is inspected and approved, the refund will be automatically issued to your original payment method within 5-7 business days.

We process orders quickly. Please email us within 12-24 hours if you need to cancel. If the order has already been fulfilled, please follow our return process.

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Google/Apple Pay for a secure checkout experience.

We aim to provide a hassle-free experience. For EU customers, VAT is already included in your total. For most other regions, we utilize premium logistics services that cover customs clearance and duties. However, please note that final responsibility for any exceptional local import taxes remains with the customer, as policies vary by destination.

Please check your spam or junk folder. If it's still missing, contact our support team
(service@eclipex.com) to verify your email address.

Once an order is placed, we cannot modify the items. We suggest canceling the current order and placing a new one.

Yes, we welcome B2B inquiries and bulk orders. For detailed information on our partnership programs and tiered pricing, please visit our Wholesale Page or reach out to our team directly at sale@eclipex.com.

Absolutely. Our store is built on Shopify, which is Level 1 PCI DSS compliant, ensuring your data is encrypted and secure.

Our bands are categorized into two sizes: Small (40/41/42mm) and Large (44/45/46/49mm). Please check the back of your watch to confirm the size before ordering.

Our Active Bands and Wave Magnetic series feature high-grade N52 magnets, providing a secure fit for daily movement and moderate exercise.

No. All our cases, including the Air and Tactile Pro series, are fully compatible with MagSafe chargers and accessories.

Aramid fiber is ultra-light yet incredibly strong (used in body armor), offering premium protection with a minimalist, "naked" phone feel.

Yes, we use premium top-grain leather designed to develop a unique patina over time.

Yes, our Smart Tracking Cards are designed to integrate seamlessly with the Apple Find My network.

Unless explicitly listed as part of a "Bundle," our cases and screen protectors are sold separately. However, keep an eye out during holidays and special promotional events—we frequently include premium screen protectors as a complimentary gift to show our appreciation to our customers.

Silicone bands can be rinsed with water and mild soap. For woven bands, we recommend hand washing and air drying to maintain the fabric's integrity.

Yes, we stand by our quality. We offer a 2-year warranty on manufacturing defects for all our 3C accessories.